Mision and Vision

MISSION STATEMENT

Our Mission is to provide women, who have the desire and willingness to seek recovery from drugs and alcohol, a safe, respectful, structured, and recovery supportive environment.  We are committed to providing our residents with every opportunity to become active in the recovery community.  We encourage our clients develop a strong foundation for their recovery; start living a life of integrity, and to become productive members of society.

VISION STATEMENT

The Healing House for Women offers structured & recovery supportive living for all residents who meet our criteria. Every house has structured guidelines and a live-in manager to ensure safety and accountability. Our houses are in nice neighborhoods, close proximity to 12 step meetings and multiple clubhouses, easy access to public transportation, jobs and shopping.

The Healing House for Women is owned and operated by recovering addicts who believe in the 12-step recovery process. Our vision is to help the addict seeking recovery so that they go on to live a happy and healthy lifestyle without the use of addictive substances. 

Screening and Intake

Screening and Intake

Program Rules and Guidelines

Program Rules and Guidelines

  • Abstain from the use of drugs and alcohol for your entire stay. Controlled or addictive substances are not allowed. This can include prescriptions, over the counter medication, or legal and illegal substances.
  • Submit a drug test and/or a breathalyzer whenever asked by staff.
  • Remain employed or be receiving financial assistance due to retirement, disability, or full time school enrollment. If receiving financial assistance due to retirement or disability, be actively involved in volunteer work. Clients are encouraged to pay their own rent and maintain their own responsibilities. 
  • PAY RENT ON TIME EVER WEEK IN FULL.
  • Some types of employment are not conducive to recovery and will not be allowed.

This includes, but is not limited too, bars, alcohol sales. Strip clubs, casinos, phone rooms, smoke shops, commission based jobs, and grave yard shift. Clients are responsible for ensuring their personal and employment schedules, adhere to the curfew policy, house meeting schedule, and their personal treatment plan with outside providers. NO JOBS BEFORE 5:00 AM and after curfew. Clients must provide their updated work schedule to House Manger. 

  • Clients are not to lend vehicles to other clients. Clients are not to drive any vehicle that is not registered and insured. Clients are not to drive any vehicle without a valid driver’s license. Clients cannot leave/abandon vehicles on property. If derelict vehicles are left on property they will be promptly removed/towed at the owners expense. 
  • Attend the MANDATORY WEEKLY house meeting every Wednesday at 9pm.
  • Help to maintain the property by performing assigned chores. This responsibility

Is mandatory for all clients in this program. Daily chores must be completed by 10:00 PM, manager inspection, and those chores delegated weekly or monthly are to be performed in the allotted timeframes. Continued and/or consistent noncompliance with this policy will lead to immediate discharge from the premises. Any chore assigned to a client is the assigned client’s sole responsibility and it is not permitted to pay another member to perform duties. 

  • Keep a clean, safe and orderly living environment. Assigned living quarters must be kept clean and organized at all times. 
  • The client is not to make any changes to living quarters or property without permission. Any alteration of the physical construction of the premises and/or property damage (Holes in walls, interior decorating, altering entertainment and/or communication devices, disabling smoke alarms etc.) is not allowed. The consequence for such behavior could be any repair or replacement costs or dismissal from the program and or forfeit of prepaid program fees. 
  • Bedrooms: Keep bed neatly made, clothes washed, hung up and put away, dresser tops uncluttered, garbage emptied, and floors swept and/or vacuumed. Change and wash linens weekly. No food allowed in any bedroom. Food is to be eaten in the kitchen or on the porch only. 
  • Bathrooms: Clean and straighten up properly after use. Hang towels neatly on towel racks. Other than towels, no personal items are to be left in bathrooms.
  • Kitchens: Counter tops must be kept free of clutter and wiped clean. Absolutely no dishes of any kind (plates, glasses, cups, silverware etc.) are to be left in the sink at anytime. Clean up and put dishes away immediately after cooking

meals. 

  • BURNING CANDLES, INCENSE AND/OR ANYTHING else that could pose a fire risk to property is strictly prohibited could result in expulsion from the program. 
  • Smoking is not permitted inside any ANW home. Smoking is to be done outside in designated smoking areas only, and dispose of cigarette butts in the ashtrays provided. 
  • Treat the other clients and staff with dignity and respect at all times. This includes not taking any food or property belonging to other clients and staff without their permission. No stealing. 
  • Clients with cell phones must give the resident manager their cell number.
  • Staff will NOT hold medications or handle any client’s med distribution. Staff IS

allowed to ask any client at any time to count their medication in front of staff if staff is suspicious of abuse. Take precaution when handling doctor prescribed medication. If a client is taking prescription medication for a medical condition or illness, it is that client’s responsibility to be accountable for those medications, to store them in a concealed manner and not leave the bottles or pills out in plain view. 

  • No sexual relations with other clients in the program will be tolerated.
  • The opposite sex or romantic partners are not permitted on property without permission. 
  • Turn all the lights and appliances off when leaving any room. Do not tamper with the air conditioning unit. 
  • Be responsible and follow through on applying for, making appointments, and

attending appointments for any available and relevant social services, medical services, and or therapeutic services. (bus passes, food stamps, self-care, counseling etc.).

  • Each resident is required to work a personal program of recovery to help build a strong foundation in recovery and a strong network in the recovery community. This means you must have a sponsor, start working the 12 steps, and home group within your first 2 weeks of stay. The sponsor must have a minimum of one-year continuous recovery.
  • Attend a minimum of one 12-step meeting (AA, NA, CA, OA, Al-Anon etc.) per day until employment has been secured. After employment is secured, attend a minimum of five 12- step meetings a week. 
  • Provide a detailed report of your meeting attendance and daily activities to house manger by the end of every night. 
  • Obtain the literature for the 12-step fellowship(s) you attend. (AA Big Book, NA Basic Text etc.).  
  • Adhere to the program’s curfew policy. Being in-house by 11:00 PM on weekdays, (Sun-Thurs) and 12:00 AM on weekends, (Fri-Sat) After 3 months of stay, sobriety, and compliance, curfew will be re-evaluated. No exceptions without prior approval. Violations will result in a mandatory U/A and/or Breathalyzer. Other additional consequences may include additional chores, loss of privileges or possible dismissal from the program.  
  • Overnight passes are not issued during the first 30 days in the program. Clients in good standing, that have met their requirements and responsibilities, may be eligible for an over night pass. An over night request form must be submitted to the house manager (a minimum of) 48 hours in advance of the request date. All fees must be paid and chores must be done prior to leaving on the over night pass. The client should expect to be drug tested upon returning from an overnight stay. 

VIOLATIONS OF THESE RULES AND GUIDELINES MAY RESULT IN LOSS OF PRIVILEGES OR EXPULSION FROM THE PROGRAM.

OUR GUIDELINES AND POLICIES ARE STRUCTURED TO PROMOTE SAFETY AND ACCOUNTABILITY. CLIENTS ARE EXPECTED TO CONDUCT THEMSELVES IN A MANNER THAT IS IN ACCORDANCE ANW MISSION STATEMENT. FINES MUST BE PAID PROMPTLY (WITHIN 24 HOURS) OR ADDITIONAL CONSEQUENCES MAY BE ADMINISTERED.

Recovery Agreement Plan

Recovery Agreement Plan

I will go to 12 step meetings. I will get a sponsor. I will get a home group. I will work all 12 steps. I will get phone numbers from other recovering addicts and build a support group.

____ I will remain abstinent from all mood and mind altering substances and am willing to take a drug test at anytime.

____ I will abide by my curfew. 

______ I will pay my rent.

____ I will get a Job that is conducive to recovery.

____ I will not contact any old people who are negative towards my recovery or are using drugs/alcohol. 

____ I will maintain boundaries with any unhealthy people in my life and put recovery first. 

____ I will complete an aftercare program and all that they require from me, if applicable. 

____ I will participate in any alumni and/or recovery supportive events when possible.

____ If I am struggling I will reach out o my support and share in a meeting.

____ I will commit to a minimum of 90 days at A New Way Sober Living House. 

____ I will not move out of A New Way Sober Living without a recovery supportive plan that I have discussed with my support group. 

____ I will attend all out necessary outside appointments that are conducive to my recovery and assist me with becoming a healthy productive member of society. 

____ If applicable I will take my medication as prescribed and assist further care from the appropriate providers. 

Zero Tolerance Policy

Zero Tolerance Policy

Behaving in any of the following ways will without exception result in the immediate termination of residency at The Healing House for Women.

  • Being under the influence of drugs (including Buprenorphine (Suboxone)* or alcohol.
  • Being in possession of drugs, drug paraphernalia or alcohol.
  • Testing positive for drugs and/or alcohol. 
  • Abusing OTC or prescription medication/addictive substances. 
  • Refusing to submit a U/A or a breathalyzer test when asked.
  • Violence in any way towards A New Way staff, clients or the neighbors.
  • Being in possession of any type of weapon or firearm.
  • Vandalizing or stealing any HH and/or any neighbors’ property.

Good Neighbor Policy

Good Neighbor Policy

To fulfill the A The Healing House for Women Good Neighbor Policy, it is imperative that every client and employee is considerate to our neighbors. Any personal conduct that negatively affects our relationships with neighbors and the surrounding community will not be tolerated.

If at anytime an issue arises between a resident of The Healing House for Women and a neighbor, the neighbor is to be given the contact information of the house manager. 

Residents will only park in designated A The Healing House for Women parking areas. Residents must never block neighbor’s driveways, garbage cans or mailboxes.

REPEATED INFRACTIONS MAY LEAD TO IMMEDIATE DISCHAARGE.

Residents will only smoke in designated areas and will not throw cigarettes in neighbor’s yards. Residents will not loiter on neighbor’s property. Residents will be respectful and keep noise at minimum. 

  • Refer to ZERO TOLERANCE POLICY

Medication Storage and Use

Medication Storage and Use

  • Residents being admitted must list ALL medications that they are taking on the application form. 
  • Residents must inform staff of any changes to their medications. Any changes will be logged in the resident’s file. 
  • Take precaution when handling doctor prescribed medication. If a client is taking prescription medication for a medical condition or illness, it is that client’s responsibility to be accountable for those medications. 
  • It is required that the medications be stored in a concealed manner.
  • ALL PILL BOTTLES MUST NEVER BE LEFT OUT
  • The Healing House for Women will not hold medications or handle any client’s med distribution. 
  • Controlled substances, prescribed or not, are not allowed in The Healing House for Women
  • An OTC medication with alcohol, DXM, or other addictive components is not allowed. 
  • Staff IS allowed to ask any client at any time to count their medication in front of staff if staff is suspicious of abuse.

Maintenance and Repair

Maintenance and Repair

  • All clients are required to report any unsafe conditions to staff.
  • All clients are required to maintain a clean and hazard free living space.
  • All clients are required to report ALL equipment malfunctions to staff promptly. By

submitting a maintenance request form to staff on site in order to be addressed as soon 

as possible. This includes appliances, doors, windows, cable, etc. 

  • Any alteration of the physical construction of the premises and/or property damage is 

not allowed. (Holes in walls, interior decorating, altering entertainment and/or communication devices, disabling smoke alarms etc.)

  • All housing mangers are to complete a Safety Checklist once a week every Sunday. Staff is to submit all Maintenance Request Forms to the Lead CRRA. 
  • The Lead CRRA is to delegate repairs to the appropriate outside contractors and or staff within 48 hours. 

THE CONSEQUENCE FOR SUCH BEHAVIOR COULD BE ANY REPAIR/REPLACEMENT COSTS AND/OR DISMISSAL FROM THE PROGRAM AND FORFEITURE OF PREPAID FEES.


MAINTENANCE REQUEST FORM

NAME : __________________________________________________  DATE : ___________________

LOCATION: 

_________________________________________________________________________________________________

YOUR REQUEST : _____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

TO BE FILLED OUT BY CRRA

TIME AND DATE ISSUE WAS FIXED ________________________________________________________________________________________________________________________________________________________________________________________________________________________

Confidentiality

Confidentiality

The Healing House for Women clients and employees are expected to maintain a high level of personal integrity. To ensure an atmosphere of trust, clients and employees are encouraged to practice honesty with each other.

All clients and employees must take every precaution to prevent the intentional or unintentional disclosure of confidential information to any unauthorized person or outside entity.

Once the screening process for a new intake into The Healing House for Women residence is complete, a copy of the necessary contact information remains with the Housing Manger. All personal information disclosed in the application form and information release form is immediately given to the managing member. The managing member creates a file for the new client and that file is then places in a secured filing cabinet where it is kept for a period of 90 days following the client’s discharge from the program; at which time the information is shredded.

Grievance

Grievance Policy and Procedure

All residents should feel safe to report any grievance between themselves and another resident or staff without fear of reprisals. 

Policies are to be enforced in a fair and equal manner.

Grievance Forms are located in the common area. Fill out grievance form and submit to Housing Manger to be addressed if you prefer confidentiality. Grievance forms are located in the common area. 

A forum for discussing grievances or house issues will be provided at every weekly accountability meeting.

Intimidation or unfair policy enforcement will NOT be tolerated.

It is your right to contact FARR with any grievances. 

FARR Contact Information

123 NW 13th Street

Suite 212

Boca Raton, FL 33432

Office:(561) 299-0405

Fax:(888) 374-2043

Email:info@farronline.org

(http://farronline.org) 

FARR GRIEVANCE POLICY

It is the policy of The Florida Association of Recovery Residences (FARR) to ensure Certified Residences and stakeholders grievances are handled respectfully, appropriately, and professionally.

The Formal Grievance Procedure should be used to resolve interpersonal conflict between individuals and to report issues with existing FARR policy that a Certified Residence believes should be examined prior to the next scheduled annual policy review meeting.

The Formal Grievance Procedure should not be used for retribution or personal/agency gain.

The Formal Grievance Procedure includes but is not limited to the investigation, validation, and recommendation of the Ethics Committee as to the standing of the Certified Residence and sanctions and/or disqualification of their certification to the FARR Board, when necessary.

Formal Grievance Procedure

Confidentiality of Proceedings

  1. All information, notes, reports, transcripts, and any other documentation of any kind that are generated or received during the course of an ethics investigation, including the ethics committee meetings, and appeal hearings, shall be kept confidential by FARR.
  2. The respondent is entitled to a full and complete copy of the following:
    1. Compliant; (Subject of compliant / grievance; Identity of complainant / grievant will remain confidential);
    2. Investigative summary;
    3. Ethics Committee’s Recommendations;
    4. FARR Executive Board Recommendations.
  3. The complainant is entitled to a full and complete copy of the following:
    1. Ethics Committee’s Recommendations;
    2. FARR Executive Board Recommendations.

Oversight and Conflict of Interest

  1. In all cases, the Chairman of the FARR Ethics Committee will direct ethics investigations under the supervision of the FARR Executive Director;
  2. If a member of the Ethics Committee is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings;
  3. If a member of the FARR Executive Board is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings.

Sanctions

  1. Possible sanctions for the violation of the FARR Code of Ethics or Standards include but are not limited to:
    1. Written Reprimand: A Written Reprimand with request for Corrective Action and follow-up review;
    2. Summary Suspension: Summary Suspension with request for Corrective Action and follow-up review;
    3. Revocation;
    4. Denial of Application for Certification with FARR.
  2. The Ethics Committee may consider the applicant’s or agencies past history in regards to ethical sanctions and disciplinary actions when determining the appropriate sanctions for the current ethics case.
  3. A third offense, confirmed by the Ethics Committee, in a two-year period will automatically result in an immediate summary suspension and sanctions shall include a suspension or revocation of Certification.

The Formal Grievance Process

It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.

Step 1: Filing

A Formal Grievance should be filed within 30 days of when the complaint became aware or suspected the violation of ethics or standards. The Formal Grievance should be documented on the FARR Formal Grievance Form; Verbal grievances will not be acted upon.

Step 2: Submission

The FARR Formal Grievance Form should be submitted to the Executive Director of FARR, or if a perceived conflict exists, to the Chairman of the FARR Ethics Committee;

Step 3: Notification of Receipt

Grievant should be notified by email or telephone within 3 business days of the Executive Director’s receipt of the grievance. The Executive Director of FARR forwards a copy of the Grievance to the Chairman of the FARR Ethics Committee for review and discussion;

Step 4: Investigation

Within 30 days of receipt of the written compliant, the FARR Ethics Committee will complete an objective investigation of the matter and record the findings in writing;
An extension of no more than 30 days may be granted for investigations that take longer than the initial 30-day timeframe. No member of the Ethics Committee or Executive Committee shall intentionally try to stall, prolong, or delay proceedings. The

complainant /grievant and / or respondent may be requested to appear separately in front of the Ethics Committee. Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.

Step 5: Presentation to the Board

FARR Ethics Committee presents to the FARR Executive Committee at the next scheduled meeting. The presentation shall include the compliant / grievance; investigation summary including an objective account of everything that transpired to
result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken;

Step 6: Board Decision / Recommendations

FARR Board of Directors will discuss and make a formal recommendation for vote at the next general meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the grievant via email within 14 business days after the general meeting. The proceedings will be recorded in general meeting minutes to keep official record.



HH Grievance Form

NAME : __________________________________________________  DATE/TIME: ___________________

LOCATION:___________________________________________________________________________________

Detailed description of grievance including names of other persons involved 

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

_________________________________________________________________________________________________

Supervisore is to fill out the following information:

SUPERVISOR NAME : __________________________________________________ 

DATE/TIME RESOLVED: ___________________

Detailed description of solution to grievance and how it was resolved. 

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________

Discharge

Discharge

Successful Discharge:

  • The client must submit a one weeks notice prior to leaving the The Healing House for Women. IT IS RECOMMENDED THAT THE CLIENT HAVE A RELAPSE PREVENTION PLAN INCORPERATED IN HER DISCHARGE PLAN. 


  • THE CLIENT MUST CLEAN AND READY HER LIVING SPACE FOR THE NEXT RESIDENT.

Unsuccessful Discharge:

If a resident is being discharged for violations of POLICIES AND GUIDELINES, then the client fMust leave the premises immediately. We as staff have the right to discharge anyone we see fit if they are a negative contribution to the community. 

  • Refer to ZERO TOLERANCE POLICY


MOVE OUT/DISHCARGE NOTICE FORM

NAME : __________________________________________________ 

DATE: ___________________

MOVE OUT DATE: ___________________

DISCHRGE AND RELAPSE PREVENTION PLANS: 

_________________________________________________________________________________________________

_____________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________