Resident Handbook

All residents should feel safe to report any grievance between themselves and another resident or staff without fear of reprisals. 

Policies are to be enforced in a fair and equal manner.

Grievance Forms are located in the common area. Fill out grievance form and submit to Housing Manger to be addressed if you prefer confidentiality.  Grievance forms are located in the common area. 

A forum for discussing grievances or house issues will be provided at every weekly accountability meeting.

Intimidation or unfair policy enforcement will NOT be tolerated.

It is your right to contact FARR with any grievances. 

FARR Contact Information

326 W. Lantana Rd. Unit 1

Lantana, FL 33462

Office :( 561) 299-0405

Fax :( 888) 374-2043

http://farronline.info/grievance

FARR GRIEVANCE POLICY

It is the policy of The Florida Association of Recovery Residences (FARR) to ensure Certified Residences and stakeholders’ grievances are handled respectfully, appropriately, and professionally.

The Formal Grievance Procedure should be used to resolve interpersonal conflict between individuals and to report issues with existing FARR policy that a Certified Residence believes should be examined prior to the next scheduled annual policy review meeting.

The Formal Grievance Procedure should not be used for retribution or personal/agency gain.

The Formal Grievance Procedure includes but is not limited to the investigation, validation, and recommendation of the Ethics Committee as to the standing of the Certified Residence and sanctions and/or disqualification of their certification to the FARR Board, when necessary.

Formal Grievance Procedure

Confidentiality of Proceedings

1.  All information, notes, reports, transcripts, and any other documentation of any kind that are generated or received during the course of an ethics investigation, including the ethics committee meetings, and appeal hearings, shall be kept confidential by FARR.

2.  The respondent is entitled to a full and complete copy of the following:

1.  Compliant; (Subject of compliant / grievance; Identity of complainant / grievant will remain confidential);

2.  Investigative summary;

3.  Ethics Committee’s Recommendations;

4.  FARR Executive Board Recommendations.

3.  The complainant is entitled to a full and complete copy of the following:

1.  Ethics Committee’s Recommendations;

2.  FARR Executive Board Recommendations.

Oversight and Conflict of Interest

1.  In all cases, the Chairman of the FARR Ethics Committee will direct ethics investigations under the supervision of the FARR Executive Director;

2.  If a member of the Ethics Committee is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings;

3.  If a member of the FARR Executive Board is a party in a grievance or involved in any way, he or she will be excused from the grievance proceedings.

Sanctions

1.  Possible sanctions for the violation of the FARR Code of Ethics or Standards include but are not limited to:

1.  Written Reprimand: A Written Reprimand with request for Corrective Action and follow-up review;

2.  Summary Suspension: Summary Suspension with request for Corrective Action and follow-up review;

3.  Revocation;

4.  Denial of Application for Certification with FARR.

2.  The Ethics Committee may consider the applicant’s or agencies past history in regard to ethical sanctions and disciplinary actions when determining the appropriate sanctions for the current ethics case.

3.  A third offense, confirmed by the Ethics Committee, in a two-year period will automatically result in an immediate summary suspension and sanctions shall include a suspension or revocation of Certification.

The Formal Grievance Process

It’s important to follow the grievance or complaint procedures carefully and to document all pertinent facts, dates and information when filing a report or claim.

Step 1: Filing

A Formal Grievance should be filed within 30 days of when the complaint became aware or suspected the violation of ethics or standards. The Formal Grievance should be documented on the FARR Formal Grievance Form; Verbal grievances will not be acted upon.

Step 2: Submission

The FARR Formal Grievance Form should be submitted to the Executive Director of FARR, or if a perceived conflict exists, to the Chairman of the FARR Ethics Committee;

Step 3: Notification of Receipt

Grievant should be notified by email or telephone within 3 business days of the Executive Director’s receipt of the grievance. The Executive Director of FARR forwards a copy of the Grievance to the Chairman of the FARR Ethics Committee for review and discussion;

Step 4: Investigation

Within 30 days of receipt of the written compliant, the FARR Ethics Committee will complete an objective investigation of the matter and record the findings in writing;
An extension of no more than 30 days may be granted for investigations that take longer than the initial 30-day timeframe. No member of the Ethics Committee or Executive Committee shall intentionally try to stall, prolong, or delay proceedings. The

complainant /grievant and / or respondent may be requested to appear separately in front of the Ethics Committee. Written notice of the time and date will be sent to the grievant at least 10 days prior to the hearing.

Step 5: Presentation to the Board

FARR Ethics Committee presents to the FARR Executive Committee at the next scheduled meeting. The presentation shall include the compliant / grievance; investigation summary including an objective account of everything that transpired to
result in the grievance and as well as anything that have occurred as a result of the grievance, and the recommended action to be taken;

Step 6: Board Decision / Recommendations

FARR Board of Directors will discuss and make a formal recommendation for vote at the next general meeting. A report of the findings, voting results, and corrective actions to be taken will be provided to the grievant via email within 14 business days after the general meeting. The proceedings will be recorded in general meeting minutes to keep official record;

PROCEDURAL

FARR Certified Residences ensure all owners, managers and staff receive an orientation to the FARR’s Code of Ethics and document their agreement to abide by these principles as a condition of employment

This orientation includes confirmation that all owners, managers and staff successfully complete FARR Ethics and FARR Standards training annually. Certified Recovery Residences must ensure each newly hired staff member completes these two mandatory trainings within their first ninety (90) days of employment

Where applicable, the professional staff at each site shall review all pertinent Codes of Ethics annually, and attest in writing to their willingness to abide by the principles

Certified Residences ensure that residents receive an orientation as to their rights and responsibilities upon admission, including their right to receive ethical care. Confirmation of this orientation must be documented in each individual resident’s file

Certified Residences ensure all residents are provided information during their orientation regarding the pro- cess and steps residents may take to report any ethical or standards violations. Confirmation of this orienta- tion must be documented in each individual resident’s file

The website of all Certified Residences must provide a prominently displayed link to the FARR Code of Ethics and the FARR Grievance Form shall also be posted on the Certified Residences website or clearly linked to same on the FARR website within thirty (30) days of issuance of the Certificate of Compliance

FARR Certified Residences should ensure that no retribution, intimidation, or any negative consequences shall occur if a grievance or complaint has been filed

CONFIDENTIAL INFORMATION

While employed at any Certified Recovery Residence and after such employment ends, confidential infor- mation must never be disclosed except with the resident’s written authorization or as allowed under Federal and/or State law. No employee or volunteer of any FARR Certified Residence may use, or permit others to use, confidential information for the purpose of furthering a private interest or as a means of generating profit. The definition of confidential information is any information that has been entrusted and provided to Recovery Residence management assumed and considered private.

ETHICAL CONFLICTS

Certified Residences and their employees shall excuse themselves from taking an active part in the recovery and/or treatment plans of relatives, close friends, and/or business acquaintances

Certified Residences and their employees may participate in political activities on their own time and in accord- ance with their individual desires and preferences, but it must be clear at all times that they are doing so as individuals and not as representatives of FARR or their organization unless specifically agreed to by FARR or their Recovery Residence Administrator

Certified Residences and their employees may not offer, pay, solicit, or receive any commission, bonus, rebate, kick-back, or bribe, directly or indirectly, in cash or in-kind, or engage in any split fee arrangement, in any form whatsoever, to induce the referral or in return for the acceptance or acknowledgment of treatment, of patients or patronage to or from a health care provider or health care facility as defined in FS 817.505. licenseable enti- ties must remain compliant with defined by Section 397.321, F.S. and Rule 65D-30, F.A.C.

Certified Residences ensure that former clients are not be hired as an employee at any site unless a significant period of time has elapsed. At a minimum, a six (6) month prohibition period should be clearly stated in the Certified Recovery Residences policy and procedures regarding employment of former clients

Certified Residences ensure all program associates refrain from engaging in any non-therapeutic dual relation- ships for a minimum of 2 (two) years. If a more restrictive time frame is listed in an employee’s professional ethics code, then that time frame shall apply

Certified Residences shall not provide clinical or therapeutic interventions which are licensable under Chapter 65D-30, Florida Administrative Code without a license issued by the Department of Children and Families, Sub- stance Abuse and Mental Health Program Office

RESPONSIBILITY TO COLLEAGUES

Owners, Managers, Staff and Volunteers of Certified Residences having knowledge of unethical practices on the part of another colleague shall report such practices to the Recovery Residence Administrator and/or, as needed, to the colleague’s professional Ethics Board

Owners, Managers, Staff and Volunteers of Certified Residences should not use the workplace for proselytizing religious, political, or economic issues. However, faith-based programs are encouraged to share their personal testimony and experience as a peer with residents who have elected to reside in the faith-based Certified Re- covery Residence

MARKETING ETHICS

Owners, Managers, Staff and Volunteers of Certified Residences shall not knowingly make marketing claims or create any advertising, or allow for any advertising to be created on their behalf, which contain

A. False or misleading statements or exaggerations;
B. Testimonials that do not really reflect the real opinion of the involved individual;
C. Price claims that are misleading;
D. Promotional offers designed to induce enrollment in exchange for free rent, air travel, grocery cards, gym member-ships and/or other such “freebies”
E. Therapeutic strategies for which licensure and/or counseling certifications are required but not appli- cable at the Certified Recovery Residence.

Henderson Mental Health Center
4740 N. State Road 7, Building C #201 Fort Lauderdale, FL  33319
954-739-8066 www.hendersonmhc.org

Jubilee Center of South Broward- Food, Identification, counseling, legal for homeless 

2020 Scott St Hollywood Florida

954-920-0106 http://www.jubileecenterbroward.org/index.html

Pride Center- Free HIV testing, Support Groups, 12 step Meetings 

2040 N. Dixie Hwy Wilton Manors FL 33305

954-463-9005 http://www.pridecenterflorida.org/about/

Broward County 2-1-1 Hotline
Simply dial 2-1-1 for assistance. It's available 24 hours a day, 7 days a week, and you'll be directed to the nearest emergency food or social service agency in your area.

Florida Department of Children and Families (DCF) Food Stamps

CareerSource Broward- Employment Assistance 

North Center - 2301 West Sample Road, Building 4, Suite 7-A, Pompano 954-969-3541

Central Center - 2610 West Oakland Park Blvd., Fort Lauderdale 954-677-5555

South Center - 7550 Davie Road Extension, Hollywood, FL   954-967-1010 

Employ Florida 
For more information (toll free): 1-866-FLA-2345 or 1-866-352-2345
 

Vocational Rehabilitation Division

7550 Davie Road Extension  (954) 893-5093

Vocational Rehabilitation Division

1400 W Commercial Blvd #115  (954) 202-3850

Vocational Rehabilitation Division

2550 W Oakland Park Blvd  (954) 677-5645

Social Security Office
For more information (toll free): 1-800-772-1213  TTY: 1-800-325-0778

Social Security Office
Suite 100, 3201 West Commercial Boulevard, Fort Lauderdale, FL 33309

Social Security Office
Suite 100, 8501 West Sunrise Boulevard, Plantation, FL 33322

Social Security Office
2nd Floor, 500 North Hiatus Road, Pembroke Pines, FL 33026

Florida Department of Motor Vehicles
Customer Service Center: 850-617-2000 or Automated information: 850-617-2000 

3718-3 W. Oakland Park Blvd. Lauderdale Lakes, FL 33311 

8001 Pembroke Road Pembroke Pines, FL 33025 

1160 N. University Drive Coral Springs, FL 33071 

1113 N. Federal Highway Ft. Lauderdale, FL 3330

3387 Sheridan St. Hollywood, FL 33021 

Broward County Transit 
Provides information on bus fares, routes maps, fares and passes.
Customer Service Center
954-357-8400

12 step House:  

205 SW 23rd St. Ft Lauderdale FL 33315  954-523-4984

http://12stephouse-1949.org

4th Dimension: 

4425 Hollywood Blvd Hollywood FL 33021   954-967-4722

http://4thdimensionclub.com

West Broward Club: 

5625 S. University Drive, Davie FL 33328  954-434-1600

Trackside/Sober Today Club: 

1633 S21st Ave Hollywood FL  954-923-2338 or 305-206-5216

https://www.sobertodayclub.com

Unity Room:

4525 B Pine Island Rd Sunrise Florida    954-245-6764

Pride Center

2040 North Dixie Hwy Wilton Manors F l 33305  954-463-9005

http://www.pridecenterflorida.org

Lambda South 

1231 East Las Olas Blvd Ft Lauderdale FL 33304

http://www.lambdasouth.com

Stirling Room 

7331 Davie Rd Extension Hollywood FL 33024  954-430-3514

Serenity by the Sea: 

3561 NW 9th Ave, Oakland Park FL 33309  786-355-3581

General Information: 954-602-4000

To Report a Non-Emergency: 954-764-4357

Miramar Helpline: 954-602-HELP (954-602-4357)

City of Miramar Fire-Rescue 954-602-4801 

Suicide Prevention Lifeline 1-800-273-8255

 11765 City Hall Promenade
Miramar, FL 33025

2811 SW 186 Avenue
Miramar, FL 33029

11765 City Hall Promenade
Miramar, FL 33025
Phone: 954-602-4130

3501 Johnson Street 

Hollywood, FL 33021
Phone: 954-6987-2000

7800 Sheridan Street
Pembroke Pines, FL 33024
Phone: 954-962-9650